Contact us via discord and open a ticket to get one of our staff members to reach out.
Contact us via email and explain your situation and we will help you in the best way possible. (Via discord support can be faster).
Frequently Asked Questions
In order to create a ticket, join our discord server go to 📝 ┃ create-ticket channel and react to open a ticket. A conversation will be opened between you and the admin team. Please do not contact members of the admin team directly.
All servers are wiped on the same day, every 3 weeks. (Exceptions may exist, but are advised in advance).
If you got banned you can open a ticket on our support page. Sometimes when a player can’t be reached via ingame chat or discord we will issue a temporary ban to get their attention.
Our team is doing its best to provide quick support. But we all have jobs and families aswell and are doing our support work in our freetime. We also don’t work with “first come first serve”. We have a priority system for our tickets so topics that need immediate support will be worked on first.
- DM’ing any Admin about a Ticket won’t get you faster support.
- Tagging Admins in discord won’t get you faster support.
- Donations won’t get you faster support.